FREQUENTLY ASKED QUESTIONS (FAQ)
Please go through our frequently asked questions. If you still can't find your answers, please feel free to contact us 24 x 7 or call us.

REGISTERATION

How to Register ?
  • Provide name, age, gender, e-mail ID.
  • Click on Register link and you will have to enter on a couple of pages the details of the person intending to get married.
  • After you submit your information, your profile will be automatically created and you shall be given a 'Matrimony ID' generated for future references and login purposes.
What is profile validation?
  • All the profiles are validated before inclusion in the database. Express Validation of profile will take just 1 Hour Turn Around Time. Our support team meticulously validates each and every profile carefully on specific criterion before it is added to our database. E-mail will be sent to you once the profile is validated and added.
On what criteria is a profile validated?
  • Almost every word counts. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database we serve to ensure only members who are serious about marriage make use of the service.
Can I use the same e-mail ID for multiple registrations?
  • Yes. You can create a maximum of two profiles using the same e-mail ID.
Who viewed my mobile number?
  • Login to your account. In the My Home page, under Views, click on the link "members who viewed my mobile number."

SEARCH PROFILES

What is Regular Search?
  • This is a general search based on age, height, marital status, regional sites, religion, caste/division, subcaste, citizenship, country living in, education and 'show results posted on'. Login using your Matrimony/e-mail ID and Password. Select based on options provided.
What is Advanced Search?
  • This is a detailed search and will give you better results. Options on mother tongue, physical status, location, horoscope and lifestyle besides age, height, marital status, regional sites, religion, caste/division, subcaste, citizenship, country living in, education and 'show results posted on' will be displayed. You can save up to three saved searches that will be displayed on the right hand corner. Login using your Matrimony/e-mail ID and Password. Click on Advanced Search link.
Search by Member ID?
  • Enter the Matrimony ID of the member whose profile you would like to see. Click on View Profile link.
Keywords Search?
  • This search will get results based on keywords found in the profile description of members. Example: Software Engineer, Brahmin Iyer, Loves pets, Cricket...

PROFILE CREATION / MODIFICATION

How do I create a complete profile?
  • A quick careful glance of the following topics will help you to include photos, horoscope, voice profile, references, etc. to make your profile complete.
How to upload photos?
  • Login using your Matrimony ID/E-mail ID and Password.
  • Click on the Edit Profile section.
  • Click on the Add Photo link under Edit My Profile heading.
  • In the Add Photo page, click on the Browse button.
  • Select your photo in jpg/gif format and click Upload Photo.
  • Upload photo by importing them from your Facebook account.
  • Crop your photo as required to show the image appropriately.
AstroMatch
  • AstroMatch is Real Time Horoscope Matching online with a prospective life partner. You can match your horoscope with anyone you choose to find out if you're compatible as a couple. We are offering this service currently in 6 languages (English, Tamil, Malayalam, Hindi, Kannada and Telugu) and 4 formats (North, South, East Indian and Kerala). AstroMatch has been developed in association with the No. 1 provider of Astrology related software provider (Astro-Vision Futuretech Pvt. Ltd), having 20 years experience in this field. CHITRAPAKSHA AYANAMSA has been used for all the calculations, as it is the most popular and widely used ayanamsa system in India. The astrological calculations may differ in case a different ayanamsa is used.
Activation/deactivation
  • Provide name, age, gender, e-mail ID.
  • Click on Register link and you will have to enter on a couple of pages the details of the person intending to get married.
  • After you submit your information, your profile will be automatically created and you shall be given a 'Matrimony ID' generated for future references and login purposes.
Modify Profile
  • Edit profile is the section of the site where you can make changes and additions to your profile.To go to Edit Profile, login with your Matrimony ID/E-mail ID. Click on the Edit profile link in the top navigation bar in the My Home section.

WAYS TO CONTACT

Express Interest
  • 'Express Interest' is an exclusive feature that enables you to send automated messages to members absolutely FREE and let them know that you are interested in them.
Personalised Messages
  • You can send personalised messages to a member who has accepted your interest by upgrading your membership to a Classic/Classic Advantage/Classic Premium/Assisted membership.
Chat
  • You can chat with other members online only if you are a paid member. Then after login, you can use the "Who's Online" search form to get the members online matching your search criteria. You can go to the member's profile and click on "Chat" link to start chatting.
Call / Send SMS
  • Only paid members can view the verified mobile number of other members and call them. Alternatively, they can also send an SMS. Only one SMS can be sent per member.

LOGIN DETAILS

How do I log in?
  • Log in from the Home page and enter your Matrimony ID or e-mail ID and password into the respective boxes at the top band and click Login button.
What is Matrimony ID?
  • A Matrimony ID is a unique combination of an alphabet and a six-or seven-digit number (e.g. A123456). To identify you uniquely, a Matrimony ID is assigned to you when you register with us.
I forgot my Matrimony ID/Password. What should I do?
  • You can retrieve your Matrimony ID/Password by clicking on Forgot Password link in home page and enter your E-mail ID. We will send you an e-mail with your 'Matrimony ID' and 'Password' immediately. Your E-mail ID should be the one given in your profile.
How do I change my Password?
  • You can change your Password. Go to Profile Settings Change Password >.Enter Current Password, then New password and Confirm the New Password. Then Click on Change password button.
Can I choose my own Matrimony ID?
  • Every Matrimony ID is unique and is allocated by the system. You cannot choose your own Matrimony ID since it is system generated and cannot be changed under any circumstance.

MISCELLANEOUS

How do I contact customer support?
  • Click 24 x 7 Help link at the top right hand corner. You can get your queries answered instantly through a chat session with our live helpdesk executives. You can also call our hotlines : +91 729-000-6439, 24 hrs a day-7 days a week. Click Contact us link to find out about our worldwide offices and other contact details.
What is 24 x 7 customer care?
  • We is eager to help you find your partner at the earliest. Our customer care team will be pleased to assist you anytime you have a query. You can contact our customer care team in one of the following ways: Helpline numbers - +91 729-000-6439
Do you provide any dating/friendship services?
  • f you are looking for dating/friendship other than matrimony, you are probably looking into the wrong site! BharatMatrimony.com provides only matrimony-related services. Our site only invites people who are looking forward to a serious commitment of getting married.
AstroMatch
  • AstroMatch is a feature that gives you real time horoscope matching results instantly.